Customer Support Executive

Customer Support Executive

Name: Customer Support Executive 
Role: Customer Support 
Industry: Ecommerce/ IT Software  
Location: Udaipur (Rajasthan)
Job Type: Full Time
Experience: 1- 5 years
Skills: Customer Support, Customer handling, customer inquiries, Lead Generation, documentation, back office.
Salary: Best in the industry
Education: Any Graduate

Responsibilities:

• Respond to customer inquiries via phone, email, live chat, WhatsApp, and social media.
• Assist customers with product information, order placement, order tracking, and delivery updates.
• Handle customer complaints professionally and provide timely resolutions.
• Process return, replacement, refund, and cancellation requests as per company policy.
• Coordinate with the warehouse, logistics, and sales teams to resolve order-related issues.
• Maintain accurate customer records and update CRM/ticketing systems.
• Follow up with customers to ensure complete issue resolution and satisfaction.
• Escalate complex customer issues to the appropriate department.
• Maintain high customer satisfaction (CSAT) and meet response and resolution time targets.
• Collect customer feedback and share improvement suggestions with management.
• Stay updated on products, promotions, and company policies.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving ability.
• Ability to handle difficult customers with patience and professionalism.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with CRM software, helpdesk tools, or E-commerce platforms is preferred.
• Strong multitasking and time management skills.
• Attention to detail and accuracy in data entry.