Customer Service/ US(chat Process)
TweetCustomer Service/ US(chat Process)
Job Name :Customer Service/ US(chat Process)
Job Category : CRM/CallCentres/BPO/ITES
Experience : Fresher/Experience
Education : HSC/B.com,M.com
Salary: As Per Industy Norms
Skills: `Excellent comm in English
Specialization : Operations
Location: Jaipur(Rajasthan)
KEY SKILLS:
1. Need to have Excellent comm. skills in English-Verbal
2. Excellent Understanding about customer service
3. Comfortable for a Rotational Shift & Rotational offs
4. Should be comfortable working for Night Shift as per US
5. A “Customer Service Representative” must have Excellent verbal, written and listening skills
6. Should have good command over Grammar and Fluency in English
7. Should not have any MTI while conversing details of several functions to provide quality service
8. Good knowledge of computers
9. Ability to Write/type messages to ensure professional tone
JOB DESCRIPTION:
1. Handle queries and complaints of the products
2. Transaction handling Services, Problem Solving Efficiency
3. Numerical Ability, High level of accuracy
4. Energetic, friendly and approachable individuals that understand the impact of great customer service
5. Responsible to deliver high quality and productivity results that meet the identified targets
6. Strong ability to multitask and take fast decisions independently
7. Maintains composure and patience with customers