Customer Support Executive

Job Name: Customer Support Executive
Job Role: Executive
Industry: Software / IT
Job Location: Udaipur, Bhilwara (Rajasthan)
Experience:  2 - 5 year
Skills: Client handling, admin support
Salary: Best in the industry 
Education: BCA, BBM, BTech

Job Summary:

Client Communication. Raise Support Tickets & Resolution. Understand the technical details of the project to provide proper solutions. Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication.

Job Description:

Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.